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Symphony Summit on expansion mode in India

18 days ago

Symphony Summit, a leading provider of private and public cloud-based IT operations management (ITOM) solutions to enterprises and service providers, is planning to expand its India operation and workforce.

In an interaction with DH, Symphony Summit CEO Satyen Vyas said it has operations in three cities, including Mumbai, Delhi and Bengaluru. “In 2017, we will be in at least two more cities, Pune and Hyderabad, and possibly Chennai. We will keep expanding our reach, and we have marked upon a very well-structured partner programme,” he said.

The company has 200 employees working at its India development centre. “We might double the number next year to cater to the growing demand,” said Vyas. He said the company is focused mostly on India for at least two to three years. “India is our first market, and it has the largest set of customers for us,” he said. 

Vyas said the company also decided to focus on government business for the next year. “Today, we do have government investments and customers, but there are three or four of them. So we have planned to invest more in that space as well,” he said.

When asked about the unique selling proposition of the company, he said it unifies four key processes across service, asset, availability and project management. “Summit’s flagship solution Summit ITOM Platform, released at Fusion 16 reduces cost and complexity of IT operations while improving efficiency, productivity, predictability and control,” he said.

The Summit platform is an advanced ITIL 2011 certified solution that supports CIOs in navigating technological challenges and gaining complete control of IT operations. The platform’s Productivity 360, with six productivity engines built on it, helps in productivity enhancement.

Currently, the company has 130-140 clients and has registered a growth of 70-80% from the revenue standpoint in 2016. “Our belief is that the market is really large at $5 billion. We will continue to grow at this rate in the next three to four years. From the booking standpoint, Symphony Summit will register almost double digit growth with the geographical expansion,” he said.

Summit Software, backed by the Palo Alto-headquartered $2.5 billion Symphony Technology Group, has started focusing on Australia, the US and other markets in 2016 as part of getting more customers in the new geographies. 

“About 80% of our customers are in India and only 20% are outside India, in Singapore, Africa, the US, Australia, etc,” he said.

Satyen Vyas: In 2017, we will be in at least two more cities, Pune and Hyderabad, and possibly Chennai. We will keep expanding our reach, and we have marked upon a very well structured partner programme.

Source: http://www.deccanherald.com/content/585931/symphony-summit-expansion-mode-india.html

 

Articles

SUMMIT Software Inc. Unveils Productivity 360, A New Engine for Its Flagship ITOM Platform SUMMIT at Fusion 16

18 days ago

PALO ALTO, Calif.--(BUSINESS WIRE)--SUMMIT Software Inc., a leading provider of private and public cloud based IT operations management solutions, will launch a new productivity engine built into its flagship solution - SUMMIT ITOM Platform, at Fusion 16. Scheduled to be held at MGM, Las Vegas, from November 1 to November 4, Fusion 16 is the widely anticipated annual conference for IT Service Management (ITSM) professionals. The event is an exciting knowledge sharing forum that brings together consummate experts from the field of ITSM to share their experiences and showcase products and solutions that are game changers in technology disruption.

Backed by the Palo Alto headquartered Symphony Technology Group, SUMMIT Software Inc. provides intelligent and innovative ITOM solutions. SUMMIT is a cloud based Integrated IT Operations management Platform that unifies key processes across Service, Asset, Availability and Project Management. Enterprises and Service Providers use SUMMIT to dramatically reduce cost and complexity of their IT Operations while improving efficiency, productivity, predictability and control. The SUMMIT platform is an advanced, ITIL 2011 certified solution (12 processes) that supports CIOs in navigating technological challenges and gaining complete control of IT Operations.

SUMMIT’s exclusivity in offering single suite, integrated ITOM solutions is enhanced further with the Productivity 360, - a set of IT productivity enhancement engines. Productivity 360’s versatile engines provide IT analysts with benefits like Operational Intelligence, Gamification, Service Automation, Service Assist and Skill Management.

In any ticket resolution scenario, Operational Intelligence equips IT analysts with a pattern analysis of similar incidents, so that the analyst does not work in isolation and is rather able to reuse relevant solutions by gaining a holistic view of the issue. The Service Automation engine facilitates accurate, smooth and speedy execution of the workflow via processes like auto remediation of permissions, automatic service fulfillment, elimination of human error at high intelligent touch points and preventive maintenance of activities like creating daily data back-up. Through Gamification, a purely employee driven engine, companies can create transparent, healthy and competitive workforce. Gamification also enables enterprises to overcome the primary challenge of channelizing employee productivity by proactively involving their employees in visualizing team goals and in charting their own performance metrics.

“Even as growth, employee productivity and customer satisfaction are the pivotal focus of business leaders today, almost 70% of IT budgets are consumed by running daily IT operations. Majority of CIOs are looking to empower digital transformation in their organizations to scale productivity and operational efficiency without the cost disadvantage. We strongly believe Productivity 360 is the right IT productivity enhancer that companies are looking for. We are delighted to showcase this offering at a prestigious platform like Fusion 16,” says Satyen Vyas, CEO, SUMMIT Software Inc.

About SUMMIT Software Inc.:

SUMMIT Software Inc, backed by the $2.5Bn Symphony Technology Group, is a leading provider of a private and public cloud based IT Operations Management Solution to enterprises and service providers. Its flagship product – ‘SUMMIT’, is an advanced ITIL 2011 Certified solution that unifies key applications across Service Management, Asset Management, Availability Management and Project Management in one single easy to use platform.

About FUSION

Jointly hosted by industry leaders HDI and itSMF USA, the annual FUSION Conference & Expo unites IT service management’s best speakers, solution providers, and networking opportunities for an unparalleled educational experience. Each year, industry professionals, experts, and vendors attend to discover the best and newest technologies, ideas, systems, and methodologies. Looking for ways to improve their IT services, attendees gain valuable business contacts and tangible tools to immediately effect change within their organizations. Learn more at www.servicemanagementfusion.com.

Source: http://www.businesswire.com/news/home/20161029005010/en/SUMMIT-Software-Unveils-Productivity-360-New-Engine